How renting a car with LocaTour Saiss works: booking, contract, pickup and return

Your rental at a glance

Whether you book online, on WhatsApp or by phone, a rental with LocaTour Saiss always follows the same path. Here are the six steps, explained in detail below.

• Booking, confirmed by email, phone or WhatsApp, with a 10% advance payment for online bookings.
• Documents: a valid driving licence and an ID card or passport.
• The rental agreement, prepared in advance for you to read and sign.
• Pickup, with a vehicle inspection carried out together.
• The rental itself, with direct contact by phone or WhatsApp.
• Return, with a check of the car and then the release of the security deposit.

Booking and confirmation: online, on WhatsApp or by phone

You can send us your request through the website, on WhatsApp or by phone. Online, the booking form walks you through each step: pickup and return places and dates, a car that is available for that period, options, then your contact details. Before you send it, a summary shows the rental length, the base price, options, any delivery or return fee and an estimated total. The minimum rental period is 5 days. Once your request is sent, you receive a booking reference and the confirmation page offers to pay a 10% advance through PayPal; the total, the advance and the remaining balance are shown there before any payment. As soon as the advance is paid, the booking is confirmed and you receive an email with the reference, the car, the pickup and return places, dates and times, and the total amount. On WhatsApp or by phone, we check availability and then confirm the rental by email, phone or WhatsApp. The balance is paid when you collect the car, unless we agree otherwise, and you will need your reference to change or cancel the booking.

• Pickup and return dates and times.
• Pickup and return places: our agency, a city address, an airport or another agreed location.
• The car you would like and any options you need, such as a baby seat, a booster seat or an additional driver.

Documents to bring

The main driver shows a valid driving licence and an ID card or passport, and keeps a phone that can be reached throughout the rental. Any additional driver must be declared before the handover and show their own documents. Special cases, such as a licence issued abroad, are covered in our article on the documents required. If you have rented from us before, your customer file is kept on record: you do not have to provide everything again, we simply check with you that your documents are still valid.

The rental agreement: ready to read and sign

On pickup day, your rental agreement is already prepared. We draw it up from your booking in our LocaFlotte management software, so your details, those of any declared driver and the car's details do not have to be typed in again, which limits mistakes on dates, mileage or price. All that is left is to read it and sign it. If anything differs from what was agreed, tell us before you sign.

• Pickup and return dates, times and places.
• The price, options and included mileage.
• The fuel rule, security deposit, insurance and any excess.

Pickup: inspecting the car together

The car can be handed over at our agency in Ain Taoujdate, in town, at Fes-Saiss, Rabat-Sale or Casablanca Mohammed V airport, or at another agreed place, depending on availability; any delivery fee is stated before you confirm. If you are flying in, send us your arrival time and, if possible, your flight number. If your flight is delayed, tell us on WhatsApp as soon as you know: we try to adjust the handover time depending on availability. Our Fes and Rabat airport guides explain how these meetings work. Before you leave, we walk around the car with you: its condition, mileage and fuel level are recorded at pickup, and you leave with your copy of the agreement. You are welcome to take your own photos as well.

• Outside: bodywork, bumpers, wheels, tyres and windows.
• Inside: the interior, air conditioning and any accessories you asked for, such as a child seat.
• Mileage, fuel level and the vehicle documents.

During the rental: how to reach us

Keep the agreement and the vehicle documents with you, and never leave them visible in the parked car. For any question, or if you would like to change the return time or place, contact us by phone or on WhatsApp and quote your booking reference. In case of a breakdown, accident, flat tyre or warning light, first make sure the passengers and the car are safe, then call us straight away. Do not have the car repaired without our approval, except for an urgent safety issue, and wait for our instructions. Planning a long drive between several cities? Tell us beforehand: which journeys are possible depends on the rental agreement.

Returning the car and the security deposit

The car is returned at the place and time set in the agreement. If you might be late, let us know as early as possible: beyond the agreed time, an extra day may be charged. A return in another city, for example between Fes, Rabat, Casablanca or Ain Taoujdate, is possible on request; any fee is stated before you confirm. At return, we check the car with you and compare it with its condition at pickup, fuel level included: unless the agreement says otherwise, the simplest rule is to bring it back with the same fuel level. Remember to take your belongings out before the check. The security deposit is then released according to the terms given to you before the handover. The advance, the balance and the security deposit are recorded in your file as they happen, so we can tell you at any time what has been paid and what is still due. For the difference between a security deposit, an excess and insurance, see our dedicated article.